Maybe you're a latent optimist...
Well, I'm a glass half full type of guy normally. So maybe you're not far off the mark there.
But really, it shouldn't be difficult to actually get it right. Don't know how it works for you guys over there, but here you get a phone call or text message to notify you that your broadband order is now complete. So you plug in your router and off you go. That would have been the case for me, if only they had put in the correct user name. At least I noticed it and didn't have to give them a call to sort it out.